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@unimarter UniMarter Blog@unimarter
ponad 2 tygodnie temu
***The Secret Privileges of The Evil Empire*** Do you rememb unimarter UniMarter
***The Secret Privileges of The Evil Empire***

Do you remember that quaint Evil Empire that stretched across much of the world; the one where countless millions were enslaved, without opportunity or hope?Well, I have news for you.Those huddled masses weren?t completely hopeless, poor, or disadvantaged.If you interview Russians who grew up during the age of Glasnost, you?ll learn many of them had it pretty good. Free health care, a living wage while they studied in universities, and a guaranteed job thereafter, if they excelled, were commonplace.Indeed, many who have immigrated to the land of opportunity, America, simply cannot believe, for instance, the primitive state of our health care system.Waiting in an Emergency Room, hour after hour while they bleed, they recall with wistfulness how hospitals were only mere blocks away, staffed to the gills with highly educated and competent physicians, not illiterate assistants, who couldn?t contain their enthusiasm about assisting them.Doctors in the Russian Federation, I hear, still make house calls and prepare medicines and curatives on the spot. No visits to drug stores, by the sick and infirm or their time-strapped relatives, are required.Having spent hour after hour with loved ones and friends while they have languished for want of treatment, I can?t help but wonder why America can?t fix its broken health care system.When increasing amounts of our national wealth are sunk into health services each year, the output of this sector continues to worsen.Isn?t it time to do what England, Canada, and even the Russian Federation have done, and declare this sector, and the health of their people so significant, that they cannot be left to the pharmaceutical companies and the medical education establishment to control?Lester Thurow, the Dean of the Business School at The Massachusetts Institute of Technology (MIT), said when it comes to health care, ?We?re all socialists.?We don?t care if our fellow citizens receive the best care imaginable, as long as we share in the privilege.What do you think?Dr. Gary S. Goodman, President of Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone? and Monitoring, Measuring & Managing Customer Service, and the audio program, ?The Law of Large Numbers: How To Make Success Inevitable,? published by Nightingale-Conant. He is a frequent guest on radio and television, worldwide. teksty Ph.D. from USC's Annenberg School, a Loyola lawyer, and an MBA from the Peter F. Drucker School at Claremont Graduate University, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations from Santa Monica to South Africa. He holds the rank of Shodan, 1st Degree Black Belt in Kenpo Karate. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: gary@customersatisfaction.com.For information about coaching, consulting, training, books, videos and audios, please go to =>http: / / www.customersatisfaction.com

#Russia #healthcare #custoemrservicespeaker #customersatisfaction #telemarketing #sales #keynote #UCLA
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Niania elektroniczna BEURER BY33 AGD małe > DLA DZIECKA > Nianie elektroniczne
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Niania elektroniczna BEURER BY33

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Oczyszczacz BEURER LR 300 AGD małe > DO DOMU > Oczyszczacze powietrza
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Oczyszczacz BEURER LR 300

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Urządzenie do aromaterapii BEURER LA 20 AGD małe > DO DOMU > Nawilżacze powietrza
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Urządzenie do aromaterapii BEURER LA 20

Dom i ogród > Sprzęt AGD > Urządzenia do kontroli klimatu > Nawilżacze
Aparat do masażu Beurer MG 70 Masażer AGD małe > ZDROWIE I URODA > Masażery i maty masujące
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Aparat do masażu Beurer MG 70 Masażer

Zdrowie i uroda > Higiena osobista > Masaż i relaks > Masażery
Pulsometr BEURER PM 15 AGD małe > ZDROWIE I URODA > Ciśnieniomierze
ZDROWIE I URODA//UNIMARTER

Pulsometr BEURER PM 15

Zdrowie i uroda > Opieka zdrowotna > Monitory funkcji życiowych > Ciśnieniomierze
BEURER Jonowy włosów 2200 W HC 80 Małe AGD > Pielęgnacja osobista > Suszarki do włosów
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@unimarter UniMarter Blog@unimarter
ponad 2 tygodnie temu
***Local Delivery of Ultra Pure Water in the Washington, D.C. Met unimarter UniMarter
***Local Delivery of Ultra Pure Water in the Washington, D.C. Metro Area: Purity and Customer Service***

The Washington, D.C. Metropolitan area is one of the fastest growing areas of the United States, Fueled by massive spending in the areas of Defense and Homeland Security, Washington D.C and parts of Northern Virginia and Maryland have seen a major influx in professional workers who fill high paying jobs in government agencies and contractors supporting the government.Rapid Growth Spurs ConstructionThis migration has stimulated a housing boom in Northern Virginia and key counties in Maryland .As an example Loudoun County in Virginia is ranked as the fastest growing county in the country. New housing units are emerging at a rapid pace and the price range of new construction is increasing as well. This trend reflects the fact that younger, well paid individuals and families are demanding better quality housing to enhance their careers and lifestyle.This new construction however has placed a heavy burden on the local infrastructure particularly the local water table. Local municipalities are under significant pressure to supply pure drinking water and the Metropolitan area has had trouble keeping pace with development. Tap water contains chlorine, fluoride and other elements that could impair a healthy lifestyle. Well water is subject to multiple sources of contamination.In order to obtain a reliable supply of pure drinking water, many homes and owners of small businesses have turned to local delivery of bottled water.Health Orientation of a Growing PopulationIn addition to local concerns about the water table, many families and businesses are interested in raising the health level of their families and employees. With the advent of health oriented articles in the internet, a greater awareness of health in the media and business sponsored health fairs in the Metropolitan area, many see pure drinking water as a basic element of good health.Pure Drinking Water as an Important Element of HealthThe are many forms of drinking water from wells to bottled water including municipality treated drinking water but all but purified water contain minerals and particles that may prove damaging to the human body.Purified water is defined by the Food and Drug Administration and refers to water that is treated through the process of distillation and filtration and ozonation. Distillation and filtration in combination removes 99.9% of all particles in water while ozonation kills any remaining bacteria and adds flavor to distilled water. The result is a light tasting crisp drink that is essential to good health without the use of potentially harmful chemicals. For more information on purified water visit http: / / www.ElementH2O.comDistilled ozonated drinking water is considered by many to be the best form of bottled drinking water.Home / Office Delivery Adds Convenience and Saves MoneyIn addition to quality, convenience is important. Delivery to the home / office on a regular and predetermined schedule is critical to customer satisfaction. An important part of the delivery process is the pick up of empty bottles and the proper billing of accounts. If the schedule is not managed properly shortages or missed deliveries occur resulting is great customer dissatisfaction.Errors in billing cause great customer dissatisfaction and impair the service commitment to the customer. Because of the large number of relatively small transactions, billing problems are likely to occur unless billing oversight is part of the customer service culture.Home or office delivery of water in 5 gallon bottles is the most cost effective way of purchasing high quality drinking water due to more cost effective packaging and economies of scale. Since 5 gallon bottles are heavier the consumer should consider those suppliers with easy to use handles and no-spill caps,Customer Satisfaction ? The Key to a Successful RelationshipIn the Bottled Water business, the relationship with the customer is a mandatory requirement for success. There are many elements to customer satisfaction including:? teksty quality product offering? Scheduled deliveries that are frequent and comply with the customer?s needs? Delivery employees that are professional and responsive to customer needs? Delivery vehicles that are new and well maintained? Ability to exchange empty bottles on a consistent basis? Proper billing of shipments and returns? Proper communications in the event of problems ? ability to speak with a human being? teksty culture of serving the customer and prioritizing customer interestsMany companies talk about serving the customer but few fulfill that promise. Customer service is more than the intent to serve the customer?s need. What is required is investment in infrastructure and human resources required to identify customer needs, develop plans of action to solve problems and have the authority to correct customer service problems. teksty company that is not willing to invest resources in the customer service promise makes only an empty promise.What to Look For In a Bottled Water SupplierThe choice of a bottled water supplier is critical to the health needs of a family or a business. Purity of product is paramount only to be equaled by outstanding customer service. teksty Bottled Water company makes a promise to provide quality and service to all its customers. Look for a company with a reputation for quality and a culture of performance..Jon Stout is the Chairman of the Board for Element H2O, a bottler in Chantilly, Virginia offering only Ultra Pure bottled water products and private label opportunities for small and large businesses in all 50 states and Canada.Visit Element H2O?s web site at http: / / www.ElementH2O.comYou can reach Jon Stout at 1-866-4-PURITY, or by email at jon.stout@ElementH2O.com

#puredrinkingwater #localdelivery #customerservice #WashingtonD .Cmetropolitanarea #distilled
@unimarter UniMarter Blog@unimarter
ponad 2 tygodnie temu
***7 Pointers For Using That Home Or Office Punching Bag!*** unimarter UniMarter
***7 Pointers For Using That Home Or Office Punching Bag!***

In a recent article I suggested that every business invest in a punching bag because it?s a great way to dissipate tensions and it?s also a good way to get into shape.But I forgot to tell you anything about using it, and at least for safety purposes, we should cover these points:(1) When punching, fully form your fist into a tight package.(2) The striking surface of a fist is NOT your baby knuckles, but the first two, the biggest ones. These are the ones that should make the primary contact.(3) Keep your wrist aligned with your hand, not bent on an angle.(4) Do not try to kill the bag! You won?t succeed and it will kill you first. Only allow your hand to penetrate the surface until the bag pushes back. That is the safest, maximum point of penetration.(5) Don?t hyperextend your arm, locking it out at the elbow. Make contact with the bag at three-quarters of a full extension of the arm.(6) Retract your strike quickly. Don?t leave it out there. If you do, the bag will hit you back!(7) All of these principles apply to kicks, as well.You can use gloves and shoes or suitable foot coverings to lessen direct impacts with skin and bones.But if you?re training for combat, you?ll want to ?graduate? to using bare knuckles and feet.And remember, less is more, particularly as you begin bag work. Injuries will only force you to stop training, so even the most minute progress beats being sidelined!Dr. Gary S. Goodman, President of http: / / www.Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone? and Monitoring, Measuring & Managing Customer Service, and the audio program, ?The Law of Large Numbers: How To Make Success Inevitable,? published by Nightingale-Conant. He is a frequent guest on radio and television, worldwide. teksty Ph.D. from USC's Annenberg School, a Loyola lawyer, and an MBA from the Peter F. Drucker School at Claremont Graduate University, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations in the United States and abroad. He holds the rank of Shodan, 1st Degree Black Belt in Kenpo Karate. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: gary@customersatisfaction.com

#callcentertraining #salestraining #customerservictraining #telemarkettraining #karate #martialarts
@unimarter UniMarter Blog@unimarter
ponad 2 tygodnie temu
***The Angry Guy on the Phone...*** Health problems Caused b unimarter UniMarter
***The Angry Guy on the Phone...***

Health problems Caused by Anger:The constant flood of stress chemicals and associated metabolic changes that accompany recurrent unmanaged anger can eventually cause harm to many different systems of the body. Some of the short and long term health problems that have been linked to unmanaged anger include:Headache
Digestion problems, such as abdominal pain
Insomnia
Increased anxiety
Depression
High blood pressure
Skin problems, such as eczema
Heart attack
Stroke.Anger just isn't worth the effort.Let me explain...The guy on the other end of the phone was having a terrible day.He was angry with a capital teksty.Apparently, someone had failed to meet him for a pre-arranged appointment and he was on the telephone, letting me have it with both barrels.I listened.Tried to get a word in edgeways.Failed.Waited whilst he raved on about "the importance of sticking to appointments"Then I said something that stopped him dead in his tracks."My name is Chris. Not Dave.""You have the wrong number."After he hung up the phone (Just in case you are wondering, no - his didn't apologise) I went into the kitchen and put the kettle on for a cup of coffee.And I thought; I wonder if, after he calmed down, he would have realized how utterly pointless his anger was and how in the big scheme of things it wasn't worth it.You see, somewhere in this world a child is dying of cancer.Somewhere a baby is taking his or her first breath.Somewhere a man is sat by the bedside of his wife of 50 years, watching her fade away.Somewhere, a teenager is falling in love for the very first time.teksty couple are getting married.Another are being torn apart by the pain of divorce.teksty kid is learning to ride a bike.teksty refugee is hiding in a ditch with soldiers searching for her, ready to shoot to kill.When you compare THOSE things with the fact that some guy missed an appointment - our angry friend really has nothing much to worry about now does he?What about YOU?Are you getting stressed out over the little things?Things that in the scheme of things really don't matter.Next time you feel like getting angry - stop and make sure that it is something worth getting angry about.9 times out of 10 you'll see that it isn't.Use your energy for better things.Go outside and look up at the stars and stand amazed at the beauty of God's creation.Let go of your anger. The proverb says "Anger rests in the bosom of fools"100 years from now all that will matter is how you have lived your life.Choose the path that says; "I'm not going to give in to anger. I'm going to see things in perspective. I'm going to 'let it go' and choose to be calm.About the Author:
Chris Bloor (the 'Walking Idea Machine') is an
Internet Marketer based in Perth, Western Australia.
His aim in life is to become the person that his dog, Spike, is already convinced that he is.
Visit Chris's website today: http: / / www.SucceedAtMarketing.com

#customerservice #management #anger #motivation #chrisbloor
@unimarter UniMarter Blog@unimarter
ponad 2 tygodnie temu
***What Would You Do if You Positively Knew You were Going to Liv unimarter UniMarter
***What Would You Do if You Positively Knew You were Going to Live in Great Health for 75 More Years?***

One of the greatest excuses in the world is saying ?I?m too old for law school? or to start a family, naturally or through adoption, or to pursue a Black Belt in Karate if it takes years to come into fruition.We also put off moving to different parts of the world because we feel that we?ll probably never arrange the right circumstances to move back, that time will just slip away and we won?t be able to reverse our decisions.But if you knew, positively and absolutely, that you could look forward not to 20, 30 or even 50 years of robust health, but to 75, what choices would you make?Would you start writing that great novel or screenplay, or would you put it off, knowing you?d be around to craft it with your ever nimble mind, say, a cool fifty years from now?Would you take better care of your body, or let it slip into puffy-world, knowing despite your diet and exercise regimes you?d beat the odds and be hale and hearty seven decades hence?Would you start smoking again, as a way to deter your appetite and appear slimmer than you have in years?Or would you quit, figuring that your lungs will have plenty of time to heal, to bask in your decision to forego the smelly sticks?teksty few years ago, I had a complete physical done for insurance purposes, and my physician found absolutely nothing to complain about; a rarity, I know.She said, ?Unless you?re hit by a bus or something, you?ll probably be with us for another 30 or 40 years.?Having been hit by a speeding car while in a crosswalk, I figured a malevolent bus was even less likely to be lurking in my future.Well, that?s good news, I thought, but at the same time, wonderful as robust longevity is, what am I going to occupy myself with, three decades from now?Medical breakthroughs, improvements in nutrition, exercise equipment, gyms, and consciousness are all ushering in added decades for many. What will we do with them?Will wisdom accompany advancing age, and will we ?invest well,? as one retirement company?s slogan advises?Or, for the first time in history, will we be the first generation about whom people will remark: ?You know, youth is wasted on the OLD!?Best-selling author of 12 books and more than 900 articles, Dr. Gary S. Goodman is considered "The Gold Standard"--the foremost expert in sales development, customer service, and telephone effectiveness. Top-rated as a speaker, seminar leader, and consultant, his clients extend across the globe and the organizational spectrum, from the Fortune 1000 to small businesses. He can be reached at: gary@customersatisfaction.com.

#longevity #youth #anti -aging #salestraining #salesspeaker #customerservicetraining #keynotespeaker
@unimarter UniMarter Blog@unimarter
ponad 2 tygodnie temu
***Is Your Hair Style Your Choice?*** I got a haircut tonigh unimarter UniMarter
***Is Your Hair Style Your Choice?***

I got a haircut tonight, after putting it off for maybe, an extra month, or was it two?Why did I procrastinate?I told my cutter the last time around to leave it a little longer, and I think she must have been tuned into a different galaxy at the time.I left bereft of heft, at least on my skull, and I wasn’t happy about it.So, like a teenager who is rebelling against his parents or scholastic authority, I opted to stay away from the clippers, and you know what?An amazing thing happened.I started to like what I saw, and a terrible haircut became a glorious non-cut.My head morphed into something nearly stylish. Hey, it WAS stylish, but I don’t mean contemporary.It was a throwback, locks dangling in my eyes, requiring head-snaps to arrange. Better yet, my hair felt FULL, maybe for the first time in decades.In the old days when I was a teen, my dad and I shared President Reagan’s Beverly Hills barber, Harry Drucker. Harry told me, “Gary, never let a barber thin your hair; it’s thin enough, you don’t need that.”Well, I made the mistake over the following years of forgetting this wisdom, opting instead for something that looked undoubtedly corporate.Big mistake; and I came to appreciate this, recently, as my hair grew and grew and grew even more.And I had an epiphany: I haven’t been cutting my hair to suit myself, at all. I’ve been doing it for approval, and this perennial adolescent inside finally said, “Enough!”Tonight’s cut was performed by a new stylist, completely directed by yours, truly, and nobody noticed I got one.Perfect!Dr. Gary S. Goodman, President of Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone® and Monitoring, Measuring & Managing Customer Service, and the audio program, “The Law of Large Numbers: How To Make Success Inevitable,” published by Nightingale-Conant. He is a frequent guest on radio and television, worldwide. teksty Ph.D. from USC's Annenberg School, a Loyola lawyer, and an MBA from the Peter F. Drucker School at Claremont Graduate University, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations from Santa Monica to South Africa. He holds the rank of Shodan, 1st Degree Black Belt in Kenpo Karate. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: gary@customersatisfaction.com. For information about coaching, consulting, training, books, videos and audios, please go to http: / / www.customersatisfaction.com

#customerservicespeaker #customersatisfaction #salesspeaker #keynote #telemarketing #CRM #UCLA #USC #
@unimarter UniMarter Blog@unimarter
ponad 2 tygodnie temu
***SO, What Exactly Does a Beauty Consultant DO for Her Customers unimarter UniMarter
***SO, What Exactly Does a Beauty Consultant DO for Her Customers?***

If a picture is worth a thousand words, the answer can be found in "The Best in Service" video on my company web site.But I'll try to explain ...Say you’re looking for a fix to a skin care problem or makeup colors for a new outfit. You can go to a store OR you can contact your beauty consultant. If you go to a drug or discount store, you’re on your own to sort through the different brands and choices but you can save money. If you go to a department store, trained professionals help narrow your selections but you pay for your products plus the store's overhead. If you call a good beauty consultant, she can come to you, share her expertise AND offer your special prices and promotions.OK, you try a few products but you’re not quite sure they’re what you want. Does a store provide free samples to try again later at your convenience? If you make a purchase, does a store call in a few days to ask if you’re pleased with your choices? teksty good beauty consultant does both.If you’re happy with your purchases, does a store keep track of your preferences, suggest complementary items and call to update you about new products you might like? teksty good beauty consultant does. And, if your selection isn’t quite right, a good beauty consultant will reimburse you so that you're completely satisfied.Are there in-store hostess programs? In other words, if you shop with a few friends, can you get some of your products discounted or for free? Do you have to wait for periodic store promotions to receive a gift with purchase or can you get one whenever you shop? What if you have a makeup ‘emergency’ and need products ASAP? Are your products dropped off or mailed to you by a store? teksty good beauty consultant offers you a hostess program, a gift with purchase plus product delivery or shipping any time.With a beauty consultant, you can ...~preview products and stay fashion forward with the latest beauty tips & trends plus application techniques~request complimentary consultations as well as free samples of products~experiment with skin care and cosmetics in the comfort of your home~participate in hostess programs for special pricing~arrange for personal gift services~request product delivery or shipping~be guaranteed 100% satisfactionOh, and you can get your skin care and cosmetics at cost ...SO, what exactly does a beauty consultant DO for her customers?© Copyright 2005. Charlotte Maddox. All rights reserved.Charlotte is an experienced independent beauty consultant with Mary Kay Inc.Register on Charlotte's Mary Kay Inc. web site to receive a monthly email newsletter, Beaut-e-News(tm), with tips & techniques and a seasonal mailing of the "The Look" catalog with free samples plus the latest in skin care and color looks (complete privacy ensured).http: / / www.marykay.com / charlottemaddox

#beauty #beautyconsultant #MaryKay #skincare #cosmetics #makeup #customers
@unimarter UniMarter Blog@unimarter
ponad 2 tygodnie temu
***Martial Artist Says Tough Guys Can Look Wimpy*** What’s unimarter UniMarter
***Martial Artist Says Tough Guys Can Look Wimpy***

What’s your greatest fear, that a huge biker dude will come up to you, chains dangling from his denim and leather, sporting skull & crossbones tattoos?Or someone who looks and seems as tough as Arnold in “The Terminator” will make you his bouncy toy?Sure, there are some mean looking dudes out there who are just as evil as they look.But if there’s one thing I’ve learned in the martial arts, you just can't judge the power of a punch from the looks of the puncher.I’ve seen some of the wimpiest guys in the world pack a huge wallop. They look like Woody Allen standing next to The Rock or Hulk Hogan.“You’ve got to be kidding!” is what you think as they step onto the mat, but these smaller folks bring things to battle that are incredibly valuable:(1) They don’t think they’re going to prevail based on brute strength, alone. This is a big plus, because there are many more factors involved in fighting.(2) Do you remember the Avis car rental ads that said “We Try Harder?” These underdogs actually train harder.(3) There is an old question that’s asked a bunch of ways, and here’s one of them: “In a race, who will win; a rabbit or a fox?” Answer: Generally, the fox will lose because he’s just running for his dinner, while the bunny is fleeing for her life.
The smaller battler knows what’s at stake, and she's not playing.(4) They may seem wiry and un-muscled, but generally, they’re quicker. Speed matters, especially in closing distances, in using fist flurries, and in using momentum to make your blows hit targets with greater intensity. Massive people are slower, and their attacks are less forceful that you’d think.(5) teksty lot of these wimpy types have been picked on most of their lives, so they know what it means to be afraid, and to be tired of being afraid. Once they’re trained, they’re not going to take guff from anybody!The expression, “You can’t judge a book by its cover,” definitely applies to potential adversaries.So, never look at someone and think, “I can take that guy!”That attitude, alone, will set you up for a big fall!Dr. Gary S. Goodman, President of www.Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone® and Monitoring, Measuring & Managing Customer Service, and the audio program, “The Law of Large Numbers: How To Make Success Inevitable,” published by Nightingale-Conant. He is a frequent guest on radio and television, worldwide. teksty Ph.D. from USC's Annenberg School, a Loyola lawyer, and an MBA from the Peter F. Drucker School at Claremont Graduate University, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations in the United States and abroad. He holds the rank of Shodan, 1st Degree Black Belt in Kenpo Karate. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: gary@customersatisfaction.com

#callcentertraining #salestraining #customerservictraining #telemarkettraining #karate #martialarts
@unimarter UniMarter Blog@unimarter
ponad 2 tygodnie temu
***Muscle Looks Good On Every Body!*** I was finishing a hik unimarter UniMarter
***Muscle Looks Good On Every Body!***

I was finishing a hike in Hollywood’s Damon Runyon Park, a wilderness facility, when I crossed paths with a woman wearing a tank top and form-fitting jeans.As she ascended, I descended, and caught a glimpse of her athletic upper arms.Taut, without a hint of flab, they rippled as she moved.Noticing her face, I detected that she was probably in her middle fifties, with bright, happy eyes.She was just a picture of robust good health and I couldn’t help lighting up when she cast a passing smile my way.Would you like to come across this way, self-confident, buoyant, and full of life?You can, and it shouldn't take a lot of effort, or much of your time.Build up your muscle strength, and you’ll look, feel, and be fitter, and you’ll also burn more calories than the flab you’ll replace.I like doing isometrics because I can do them anywhere, in quick sets, even when I’m driving. Just by doing repeated “death grips” on the steering wheel I can build strength in fingers, hands, and arms.Activating the cruise control, I can press both feet to the floorboard and work my thighs and calves.You may prefer to use conventional weights and machines, and that’s fine.Muscle looks good on every body!Dr. Gary S. Goodman, President of Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone® and Monitoring, Measuring & Managing Customer Service, and the audio program, “The Law of Large Numbers: How To Make Success Inevitable,” published by Nightingale-Conant. He is a frequent guest on radio and television, worldwide. teksty Ph.D. from USC's Annenberg School, a Loyola lawyer, and an MBA from the Peter F. Drucker School at Claremont Graduate University, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations in the United States and abroad. He holds the rank of Shodan, 1st Degree Black Belt in Kenpo Karate. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: gary@customersatisfaction.com.

#callcentertraining #salestraining #customerservictraining #telemarkettraining #karate #martialarts
@unimarter UniMarter Blog@unimarter
ponad 2 tygodnie temu
***Stave Off Exercise Boredom & Resist Fatigue By Counting Re unimarter UniMarter
***Stave Off Exercise Boredom & Resist Fatigue By Counting Reps Differently***

Are you stuck in a rut, doing the same number of repetitions in a set, and the same number of sets, session after session?I’ve found a way to break the monotony, reduce overall fatigue, and still get my full workouts in.I count differently.For example, let’s say I need to do 100 repetitions. Typically, this could involve 10 sets of 10 reps. So, I would count: one, two and so forth, up to 10, and then stop.I’d rest, perhaps working another muscle group, and do the same sequence with it.By adding reps per set, I can cut down on my sets, right?Let’s say I decide to do five sets of 20 reps. Typically, I’d count from one to twenty, and then rest.But the way I break the monotony and avoid fatigue is by counting this way, up to ten:
One-one; Two-two; Three-three; and so forth, up to ten.Still, I’m doing twenty reps but I’m tricking my subconscious into thinking it’s ten per set, and not double that.If you’re using really light weights or doing ab crunches, you can even do this with thirty reps per set, by counting: One-one-one; Two-two, two, and so on, up to ten.Try it!It will add variety and help you to reach your goals.Dr. Gary S. Goodman, President of Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone®, You Can Sell Anything By Telephone! and Monitoring, Measuring & Managing Customer Service, and the audio program, “The Law of Large Numbers: How To Make Success Inevitable,” published by Nightingale-Conant. He is a frequent guest on radio and television, worldwide. teksty Ph.D. from USC's Annenberg School, a Loyola lawyer, and an MBA from the Peter F. Drucker School at Claremont Graduate University, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations in the United States and abroad. He holds the rank of Shodan, 1st Degree Black Belt in Kenpo Karate. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: gary@customersatisfaction.com.

#customerservicetraining #salestraining #buscoaching #telemarketingtraining #customersatisfaction .co
@unimarter UniMarter Blog@unimarter
ponad 2 tygodnie temu
***Personal Training: 6 Secrets of Award Winning Customer Service unimarter UniMarter
***Personal Training: 6 Secrets of Award Winning Customer Service***

Would you believe that your ability to provide quality customer service to your clients is at least as important as your ability to get them results from their training program? Did you even know that customer service was going to be part of your business model? After all, what does personal training have to with customer service?The answer: everything. Remember that your clients are people first, and their status as one of your clients comes second. Knowing how to tend to the needs of your customers will literally make the difference between a long and prosperous career in the fitness industry, or a short-lived stint that leaves you wondering what career path you should try next!In order to assist you in walking down the success path, here are six methods that you can use to "WOW" your clients on a regular basis, keeping them happy, loyal to you, and engaging in long-term prosperous business relationships. In no particular order they are: contact, date and event recognition, listening, flexibility, forward thinking, and over-delivering.ContactWhen you get a new personal training client, many people will still second-guess their decision to hire you. After all, a personal trainer can be an expensive asset, and your clients need to believe that they made the right decision. One of the easiest ways for you to ease their mind in the beginning as well as during the course of their training program is by simply staying in contact with them.Most clients will see you at most 3 times each week, and some clients even less than that. With at least 4 days in each week when your clients don't see you, you are influencing them less than 50% of the time! Many clients hire a personal trainer because they need constant guidance and support, and less than 50% could hardly be considered constant.An easy solution to this is to send your clients a few emails a week, or mail them an actual snail mail letter once in awhile. Clip an appropriate article from a magazine and make copies of it to mail to your clients, or email them the URL of a great motivational story about weight loss that you found on the Internet. Forward them funny anecdotes about health and fitness, or drop them a postcard congratulating them on their latest progress.For that matter, pick up the phone! Call Suzie Client on Saturday to let her know that you just got done updating her client record and had reason to again marvel at how great she is doing with her program. You just can't pay for the type of customer feedback you will get from something like that!Stay in contact with your clients in between training sessions, and the increased attention will remind them on a regular basis that in the beginning you committed to a one on one training program for them, not just to stand there 3 times a week while they exercise.Date and Event RecognitionRecognizing special dates in your client's lives is another great way to show them that you are thinking about them in between training sessions.- Send your clients a birthday card, or even a small but thoughtful gift.
- Congratulate them on their wedding anniversary, or even send flowers or a card to their house.
- Ask them how excited they are about the upcoming graduation of their child from high school or college.
- Have a special token of your appreciation sent to their home or office after a set amount of time that they have been training with you - maybe annually or semi-annually.
- Give them a special award every time they lose 5 pounds, or drop a percentage of body fat.
- Attend the race or other fitness event that you have been training them for.As you can see, the possibilities are limitless. The lesson that you want to take away from this section is that you went above and beyond the call of duty to recognize a date or an event that was important to your client. They won't forget that when it comes time to decide whether or not to keep working with you!ListeningThe fact that you should listen to your clients should go without saying. If your title is "Personal Trainer", please take a moment at this time to re-read the first word! Too many trainers fall into the familiar trap of just taking their clients through workouts. Your clients aren't paying you to workout with them. They are paying you to give them dedicated one on one service, and the actual workout is only one part of that.In addition to the exercise programming, you must again think about the fact that your clients are humans before they are clients. As humans, they have as many outside considerations as you do. If you are only seeing them 3 hours per week, that leaves 165 hours each week when you are not around, and the lifestyle events that happen during that time will spill over into the training sessions.Your clients will talk about their jobs, their spouses, their relatives and in-laws, their children and their neighbors, their gardener and their mailman, etc. Any good personal trainer realizes that although we have no business actually dispensing professional advice on personal or spiritual matters, we are a 3 time per week sounding board for our clients, and that is just part of the job. Listen to what your clients have to say, help out without leaving your professional boundaries, and let your clients know that you care about what happens to them, not just about what happens during the training session.FlexibilityAlthough a trainer's day is usually dictated by a preset schedule, if you paint yourself into a corner with your calendar, you will quickly find that some of your clients can't stick with their program because their schedule is just not that black and white. In today's world of the ever-changing landscape of professional as well as personal lifestyle factors, many people have trouble doing the same thing day after day, and week after week. In order to keep your clients happy and on track with their programs, you must "roll with the punches" and exhibit some flexibility when it comes to scheduling and training issues.It is a very good idea to have a running cancellation policy for your business, and it is an equally good idea to educate your clients on the need for regularity in their training program. However, being so inflexible that you charge a client $50 every time they get a flat tire, have to work late, or have a family emergency will quickly eliminate any professional bonding that your clients may have previously felt was a part of your working relationship. Enforce your policies, but be realistic about the fact that life is just not as black and white as it may have been 20 years ago.Forward ThinkingThis is as much of a sales technique as it is a great customer service tool. In a nutshell, it means that you should always be planning for the future when it comes to your clients. Talk to them about how you are going to start running with them once they get their weight down enough for their knees to handle the stress. Explain to them how much fun it will be when you can start taking them through the new training protocol that you put together. Get them excited about how good they are going to look on the beach this summer after several more months of working out with you, or about how their cousin Sally is going to be so envious at Christmas time this year when she sees how much weight your client has lost.All of these things plant the seed for your clients that you are thinking about their future, and not just taking them through a workout. Let them know that you have great plans for them in the future, and that you can't wait to see their results when they get to a certain point in the program that you have them on. Again, your clients are people, and they want to be made to feel important, needed, and respected.Over-deliveringOver-delivering value to your clients is probably the most important technique out of any that have been listed so far. It is last in our list of customer service secrets so that it is the one that you remember the most!Over-delivering is just what it sounds like - giving your clients more value for their money than they originally expected to get. In fact, all of the items listed above are great examples of over-delivery. Do you think that when your clients hired you they expected to be getting gifts on their birthday, expected you to be excited about the graduation of their children, or that they could vent to you about their mother-in-law during training sessions? These are all examples of the infinite number of ways that you can over-deliver value to your clients.In addition to what has already been listed, you can get much more specific with your over-delivery efforts. Each of your clients has a very well defined fitness goal that they are diligently working towards. As a fitness professional, you should be regularly keeping up with the latest news stories about health and fitness, as well as getting Continuing Education Credits.Put that information directly to use for your clients! How impressed do you think your client would be if their fitness goal is to be a competitive swimmer, and you take a course on training competitive swimmers? What about if you have picked up some clients who are over the age of 55 and you start reading books and clipping articles on Senior Fitness? How about a bonus training session that you give your client when they reach a goal? What about if you have a client who is on the high school wrestling team, and after working with him for 2 months, you offer to do a free class for his entire team? The teenager becomes a hero because his personal trainer gave up some winning tips before the big meet, and you get a boat load of free publicity!ConclusionThe pattern developing here is clear, and the above examples are only sketches of things that you might consider. Remember that every successful personal trainer runs a business, he or she doesn't just workout with their clients. Get under the hood of your business, tinker around with the wiring, and find ways to "WOW" your clients everyday!Aaron Potts is the author and creator of The Ultimate Complete Personal Training Business Kit, a quick-start kit and business guide for new as well as seasoned fitness professionals. Aaron's experience as a Fitness Professional has included management positions with local and nationally known fitness facilities, as well as in-home and outdoor training with clients from all walks of life. Find out more about Aaron's programs at http: / / www.completepersonaltrainingbusiness.com or his personal training site at http: / / www.aaronspersonaltraining.com

#customerservice #secretstocustomerservice #secretsofcustomerservice #customerservicesecrets
@unimarter UniMarter Blog@unimarter
ponad 2 tygodnie temu
***Start Your Exercise Program With Just One Set Of Movements!*** unimarter UniMarter
***Start Your Exercise Program With Just One Set Of Movements!***

I’ve been spending so much time with coaching clients, making phone calls, and writing articles that I’ve nearly forgotten to exercise.And like most people, I’m a devotee of one of the laws of thermodynamics; especially the item pertaining to inertia.You know, the one that says: "teksty body in motion tends to stay in motion, while a body at rest, tends to stay at rest."Unquestionably, this explains what happens to me when I get busy with other things.So, a few days ago, I decided to do something different. Instead of getting angry with myself, purposely, to get up a head of steam, and break through my sloth, I decided to be kinder.Specifically, I caught myself thinking, “I’m so far behind in my exercise program that I’ll have to do a ton of work, just to catch up!”Wrong thought!Bad thought!Fat thought!Just the idea of seeing myself lifting weights over and again, or getting on my exercise bike, or using my Soloflex machine, turned me off, and made me feel fatigued.So, I had an insight and made a deal with myself.Exercising a lot is not my problem; it’s STARTING to exercise again. With this in mind, I told myself to just do ONE SET of exercises.That’s it!So, I picked up my light dumbbells, and did a set of ten repetitions, and I placed them on the floor.I did a single set on my Soloflex, as well, and a single set of abdominal twists.And I stopped right there. I wasn’t fatigued, at all. In fact, I felt nothing, at least right away.About fifteen minutes later, the endorphins kicked in, and my mood lightened. Also, there was bounce in my step, where there hadn’t been any.And I knew, I was getting back on my program, literally, without breaking a sweat.When it comes to inertia, once you’ve started getting into motion, however modestly or slowly, you’ve made a powerful change for the better!Dr. Gary S. Goodman, President of Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone® and Monitoring, Measuring & Managing Customer Service, and the audio program, “The Law of Large Numbers: How To Make Success Inevitable,” published by Nightingale-Conant. He is a frequent guest on radio and television, worldwide. teksty Ph.D. from USC's Annenberg School, a Loyola lawyer, and an MBA from the Peter F. Drucker School at Claremont Graduate University, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations in the United States and abroad. He holds the rank of Shodan, 1st Degree Black Belt in Kenpo Karate. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: gary@customersatisfaction.com.

#callcentertraining #salestraining #customerservictraining #telemarkettraining #karate #martialarts
@unimarter UniMarter Blog@unimarter
ponad 2 tygodnie temu
***Can't Get To The Gym? Do Lock & Release At Your Desk*** unimarter UniMarter
***Can't Get To The Gym? Do Lock & Release At Your Desk***

It’s easy to lose that fine muscle tone you either had, or wished you had, if you’re chained to your desk at work.But you don’t have to just sit there and turn into a gelatinous blob.teksty simple type of exercise that has been around forever can rescue you:Isometrics.Isometric exercise is super easy. One way to do it is to press your hands against an immovable object, such as your chair. You’ll be creating resistance, which of course is the same principle that you’ll use with weights and most exercise machines.Do you remember seeing that picture of martial artist Bruce Lee as he grimaced, and his shredded, incredibly defined muscles seemed to burst through his skin? In that very pose Lee was doing a form of isometrics referred to as “lock & release.”This is very similar to pushing down on or pulling up on your chair, except, there’s no chair involved. You can be standing by yourself, or sitting, and you consciously “lock” all of your muscles, or selected muscle groups.This body-tensing can last for a second or two, or longer, depending on your fitness level and desired effect. What you’ll find, afterwards, is a feeling of tightness that’s the same as what you’ll experience by going to a gym, working the same muscles on a machine.The toning action of isometrics is really extraordinary. Whether you’re working abs, arms, or legs, you should be able, over the course of time, to get more definition, providing your diet isn’t out of whack.Isometrics can also provide some stress relief, which is always nice, and you can do them anywhere, without gadgetry. As with any exercise program, start gradually, adding resistance as you go.Dr. Gary S. Goodman, President of Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone® and Monitoring, Measuring & Managing Customer Service, and the audio program, “The Law of Large Numbers: How To Make Success Inevitable,” published by Nightingale-Conant. He is a frequent guest on radio and television, worldwide. teksty Ph.D. from USC's Annenberg School, a Loyola lawyer, and an MBA from the Peter F. Drucker School at Claremont Graduate University, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations in the United States and abroad. He holds the rank of Shodan, 1st Degree Black Belt in Kenpo Karate. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: gary@customersatisfaction.com.

#callcentertraining #salestraining #customerservictraining #telemarkettraining #karate #martialarts
@unimarter UniMarter Blog@unimarter
ponad 2 tygodnie temu
***Walk Your Way To Fitness!*** Whether you believe humans w unimarter UniMarter
***Walk Your Way To Fitness!***

Whether you believe humans were born to move along upright or to crawl on all fours, we know at this point in our development that walking is one of the most natural exercises we can do.Yet all to few of us, especially in the West, where the car tamed the land, are using this natural capability to its fullest advantage.If you want to begin exercising, or add a nice bit of spice to an existing program, try walking for these reasons:(1) It’s inherently non-competitive. Unless you speed-walk, you can take your time, setting a thoroughly natural or challenging pace, as you please.(2) It’s portable, and even if you’re staying in a concrete jungle, as I have on many business trips, a shopping mall will probably not be far away, and the hotel lot may actually be perfect, even providing a modicum of surveillance and security.(3) You’ll never have to wait in line! Unlike those trendy machines at gyms, your feet and shoes are always ready when you are.(4) The endorphins, those happy-attitudes swimmers in your brain, will still tickle your fancy if you take a leisurely stroll or you speed up the clip.(5) You’ll be able to think and generate new ideas, and if you’re like me, passively problem-solve at the same time.Above all, it’s truly easy.So, start today, and I know you’ll please yourself!Dr. Gary S. Goodman, President of Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone®, You Can Sell Anything By Telephone! and Monitoring, Measuring & Managing Customer Service, and the audio program, “The Law of Large Numbers: How To Make Success Inevitable,” published by Nightingale-Conant. He is a frequent guest on radio and television, worldwide. teksty Ph.D. from USC's Annenberg School, a Loyola lawyer, and an MBA from the Peter F. Drucker School at Claremont Graduate University, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations in the United States and abroad. He holds the rank of Shodan, 1st Degree Black Belt in Kenpo Karate. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: gary@customersatisfaction.com.

#callcentertraining #salestraining #customerservictraining #telemarkettraining #karate #martialarts
@unimarter UniMarter Blog@unimarter
ponad 2 tygodnie temu
***Can You Wait Until Your Mud Settles?*** Have you ever not unimarter UniMarter
***Can You Wait Until Your Mud Settles?***

Have you ever noticed how people become frantic when their routines are taken away?It is commonplace to hear stories about retirees who go into a funk because they no longer have offices to occupy, people to see, appointments to keep, and decisions to make.Kids, who have their iPod, TV, cell phone, and video game privileges suspended, find it hard to occupy their time with more than nail biting and moping.What these suddenly freefalling spirits have in common is the inability to let their mud settle, as the Tao, the famous book of Chinese wisdom describes it. They fear silence, because something unexpected might sneak up on them.And of course, this is natural, especially if we’re living an inauthentic life or one that is jam packed with superficialities. When reflexive routines stop, suddenly we’re confronted by nothing more than our inner voices.Typically, these voices are dumb, if we’re not used to conversing with them. They recite trivialities, and cycle through the debris of our consciousness.But when we're graced with a suspension of the commonplace, this provides an opportunity to court our inner beings, as meditation practitioners know.To be free of routine, beyond the reach of reinforcements, rewards and punishments, is incredibly refreshing.We get a chance to ask interesting questions, such as “What am I?” and “What is meaningful?” and “How do I want to feel?” and “Where am I going in such a hurry?”By living through the fear of silence, of stasis, of nothingness, we earn an opportunity to put fear aside, and this is a stunning achievement.Knowing this is possible, at first momentarily, and then for longer periods, is empowering.Our cars, 401k plans, business and social importance are significant only inasmuch as they have helped us to arrive at that special moment, when our mud settles, and at last, we can see through it and into ourselves and the infinite.Dr. Gary S. Goodman, President of Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone®, You Can Sell Anything By Telephone! and Monitoring, Measuring & Managing Customer Service, and the audio program, “The Law of Large Numbers: How To Make Success Inevitable,” published by Nightingale-Conant. He is a frequent guest on radio and television, worldwide. teksty Ph.D. from USC's Annenberg School, a Loyola lawyer, and an MBA from the Peter F. Drucker School at Claremont Graduate University, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations in the United States and abroad. He holds the rank of Shodan, 1st Degree Black Belt in Kenpo Karate. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: gary@customersatisfaction.com.

#customerservicetraining #salestraining #coaching #telemarketingtraining #customersatisfaction .com
@unimarter UniMarter Blog@unimarter
ponad 2 tygodnie temu
***Changing Your Address Could Help Your Diet!*** It’s har unimarter UniMarter
***Changing Your Address Could Help Your Diet!***

It’s harder to be on an effective diet and lose weight in the Midwest than it is in Hawaii.How come? Is it because we don’t have a big appetite during Honolulu winters? Not really. We have fewer chances to work out and to burn calories?You know the answer to this one if you’ve shoveled snow, lately.It’s tougher to shed those pounds in Milwaukee, Wisconsin because the town is less body conscious.People who live there don’t tie up as much of their self-esteem into their dress sizes or waistlines.This doesn’t pertain to the entire Midwest, and particularly to college towns, where fashion fitness requires sticking to more of a diet and exercise regimen.And within states, there can be a lot of variability in body standards. For instance, in Santa Monica, California, where you’ll find more yoga studios than Starbuck’s, there is a lot of attention paid to fitness, but much less, fifty miles away toward Riverside or San Bernardino.It boils down to peer pressures. Fitting in, in a given place, will require you to be fit, by that place’s standards.When you look out your window near the beach and see most people jogging or
rollerblading or bicycling, it’s hard to resist jumping up and joining them.But when you feel alone in your pursuits, as if you’re the only person in Muncie who isn’t munching, then it feels a lot tougher to lose those pounds.This may sound preposterous to you, but changing your address could help change your physique!Dr. Gary S. Goodman, President of Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone® and Monitoring, Measuring & Managing Customer Service, and the audio program, “The Law of Large Numbers: How To Make Success Inevitable,” published by Nightingale-Conant. He is a frequent guest on radio and television, worldwide. teksty Ph.D. from USC's Annenberg School, a Loyola lawyer, and an MBA from the Peter F. Drucker School at Claremont Graduate University, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations in the United States and abroad. He holds the rank of Shodan, 1st Degree Black Belt in Kenpo Karate. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: gary@customersatisfaction.com.

#customerservicetraining #sales #diet #fitness #esteem #coaching #telemarketing #customersatisfaction .com
@unimarter UniMarter Blog@unimarter
ponad 2 tygodnie temu
***I Can See My Feet! How To Get Rid Of That Big Gut*** I re unimarter UniMarter
***I Can See My Feet! How To Get Rid Of That Big Gut***

I remember touring Indiana and the Midwest with my seminars and one of my university chums, an ex-ballplayer as it turned out, was talking about guys who get out of shape.Of course, that wasn’t me, at least that’s what I thought, but he did offer a standard by which to distinguish the truly fat from the slightly puffy:Can you stand with your feet together, bury your chin in your chest, gaze down and see your feet?Or, is your gut in the way?It didn’t take too many years on the road, with its sedentary ways and rich food and drink to put me into the I Can’t See My Feet Club. I was, for lack of a better term, shocked when I connected his definition to my midsection.But, happily, there is a way back from tubbiness, if you’re willing to work at it.Here’s the formula that worked for me. I call it attacking the killer teksty’s:(1) Cut out the booze.(2) Cut out the beef.(3) Cut out the bonbons (sweets and desserts).Each of these moves is worth at least five pounds of weight loss, or 15 pounds, total.You’ll probably drop this load within six months, or less.Of course, exercise is the next part of the equation. If you jog a couple of miles a day, I assure you that you’ll drop a minimum of five more pounds, and maybe more.Do some abdominal exercises, but I don’t like crunches. I use twists.Stand with your feet apart, lift your arms as if you’re an airplane, move to the left, then to the right, sucking in your gut each time. You can breathe when you wish. I do it, every two or three sets of twists.How many should you do? I do them in sets of 100, and do 500 to 1,000 per day.Just the twists, apart from any dramatic dietary or exercise commitments, enable me to tighten my belt after several weeks.But if you can do the entire package, it’s not unrealistic to go from 250 to 200, or less, over the course of a year. I’ve accomplished that, and then some.And now, yes, I CAN see my feet!Dr. Gary S. Goodman, President of Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone®, You Can Sell Anything By Telephone! and Monitoring, Measuring & Managing Customer Service, and the audio program, “The Law of Large Numbers: How To Make Success Inevitable,” published by Nightingale-Conant. He is a frequent guest on radio and television, worldwide. teksty Ph.D. from USC's Annenberg School, a Loyola lawyer, and an MBA from the Peter F. Drucker School at Claremont Graduate University, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations in the United States and abroad. He holds the rank of Shodan, 1st Degree Black Belt in Kenpo Karate. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: gary@customersatisfaction.com

#customerservicetraining #salestraining #coaching #telemarketingtraining #customersatisfaction .com
@unimarter UniMarter Blog@unimarter
ponad 3 tygodnie temu
***Customers For Life; A Little Book Review for You*** Creat unimarter UniMarter
***Customers For Life; A Little Book Review for You***

Creating new customers is not so difficult in business, but keeping them is and getting them to send you endless referrals very much depends on your ability to deliver great customer service. In Carl Sewell?s book; Customers For Life; How to Turn That One Time Buyer Into A Lifelong Customer; you learn the reality of customer service from the all-time pro.As an entrepreneur and franchisor, I recommended this book to each of our franchisees in a Corporate Memo; Letters From Lance. I felt that what Carl had to say was the key to increasing Word-of-Mouth Advertising and retaining your best customers.Additionally, really I cannot say enough about how right on the money that I believe that Carl Sewell in his masterpiece book; Customers For Life; How to Turn That One Time Buyer Into A Lifelong Customer. What is so great about this book to me is that I have actually met some of his customers on planes and as I travel thru Texas. After reading the book I visited one of his dealerships. Carl indeed does practice what he preaches and it shows. This is real world stuff and the tips and concepts in is book explain how it is done. Jack in his book about Enterprise Rent A Car called; Exceeding Customers Expectations; is similar and so is the book about South West Airlines and the History of Nordstroms. If you truly believe in customer service you need to study up and read Carl?s book first. Consider all this in 2006.Lance Winslow

#CustomersForLife #BookReview #carlsewel
@unimarter UniMarter Blog@unimarter
ponad 3 tygodnie temu
***Creating Brand Loyalty by Richard D. Czerniawski & Michael unimarter UniMarter
***Creating Brand Loyalty by Richard D. Czerniawski & Michael W. Maloney***

In this age of proliferating products and high competition, the need for creating brand loyalty has become vital. Authors, Richard D. Czerniawski and
Michael W. Maloney, through the pages of this book, underscore the need for strong power positioning of the brands to effectively carve a clear identity for the products. In an organized manner, the book explores the critical areas of brand positioning, brand character, and the need for analyzing the market and customer preference. The book provides a fund of information on all these vital areas of marketing and advertising. At every step, the book outlines what you are set to learn, then you are tested on the knowledge gathered and finally real-life examples are provided so as to ensure that the lessons learned are reinforced sufficiently.Making light of the conventional methods, normally handed out to marketing professionals, the authors make a strong case on the strategic and crucial importance of evolving brand loyalty. The book explores at length and provides valuable guidance on the intricate aspects of product positioning, brand image, brand loyalty and powerful advertising. With its innovative and captivating cover, matched equally by the contents, the book is sure to find favor with professionals in the fields of advertising, marketing, sales and business. Even academics and consumers can draw immense benefit from reading the book.About the Author:Dr. Vj Mariaraj is a Mind Map enthusiast and has been using Mind Maps for the past twelve years. He has created over 5650 Mind Maps. To learn more about mind mapping send an email to freemindmap@aweber.com . He is the founder of BusinessBookMindMap.com that creates Mind Map Summaries of Business Books. To learn more visit http: / / BusinessBookMindMap.com / mind-map.php?eabr5.

#positioning #marketing #advertising #sales #customers #preferences #analysis #innovation #products #
@unimarter UniMarter Blog@unimarter
ponad 3 tygodnie temu
***Service Industry Provides Professional World-Class Customer Sa unimarter UniMarter
***Service Industry Provides Professional World-Class Customer Satisfaction***

Steve Cosica, is, ?Mr. Nice Guy?. This man has spent twenty years in customer service management, as both a Speaker and Published Writer. He has been a speaker at ACCA (Air Conditioning Contractors Association) functions, published in Counterline, a newsletter in the industry, and has held regional customer service workshops for HVAC professionals.Coscia?s book, "HVAC Customer Service Handbook," was very impressive. Right from the start, I noticed its construction. Very mindful of technical peoples work habits, the book is made using a spiral backing, allowing it to stay open wherever the reader may be. I especially enjoyed this as book marks tend to slip out easily. In addition, ?HVAC Customer Service Handbook?, is written in larger print, contains humorous graphics and block diagrams. All these attributes made it very easy to comprehend and gave me a better understanding.?HVAC Customer Service Handbook? was a pleasant book to read. It covers every service situation I could possibly imagine. From, ?Practical HVAC Service Ideas? to ?Leading an HVAC Service Operation?. Coscia gives examples of many situations and explains what happened and why. He discusses what should have been done to relieve the stress of the situation. Making the customer happy, keeping the customers business and, ?How to stay Cool when customers get Hot?, is the whole point of this well written
volume.I thoroughly enjoyed all 96 pages of this highly informative book. Not only does it teach behavioral lessons to HVAC professionals, but the same rules could very well apply to any industry. Any one, in just about any business, could use these same suggestions to improve their customer relations. I give the book my highest A+ rating.Featured as ?book of the week? by Reader Views January 23, 2006William Phenn is a book reviewer for Reader Views http: / / www.readerviews.com.

#customerservice #HVAC #management #SteveCoscia #
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ponad 3 tygodnie temu
***My Phone Has Walkie Talkie - So Does Mine.*** Nextel used unimarter UniMarter
***My Phone Has Walkie Talkie - So Does Mine.***

Nextel used to be ?How Business Got Done?. It also used to be the only carrier to offer an exclusive PTT (Push to Talk) feature, which was a phone with a built-in walkie talkie that worked on its cellular network. With Cingular Wireless becoming one of the last carriers to get into the Push to Talk arena, the last major differentiating factor to the consumer that once separated wireless carriers is disappearing. Wireless carriers on the front end are becoming more homogeneous and it is increasingly difficult to tell which carrier offers what unique service. It used to be that Nextel was known for ?walkie talkie?, Sprint was the first to introduce the coolest data enabled phones, Cingular had all the ?free phones? and a technically challenged cellular network and T-Mobile being the only GSM (Global System for Mobility) carrier offered an international phone. The former AT&T Wireless was the first wireless carrier to come out with the Digital One Rate, a national calling plan with roaming included. It is now trying to ?Raise the Bar? with its recent acquisition by Cingular Wireless. Nextel is ?How Business Gets Done? was bought by Sprint ?Free and Clear?. Verizon wants to know if you can hear them now, as after a very long run in first place, they are now the #2 wireless carrier in the market place behind Cingular Wireless. But given that the service is only as good as the network by the 3rd quarter of 2006 you may see them Verizon reclaim their spot as the #1 Wireless Provider in the U.S. And currently rounding out the bottom of the list it seems that T-Mobile is constantly giving more in order to ?Get More? market share.With the recent mergers and buyouts, we all know that bigger does not always mean better. A case in point is demonstrated in what it is like dealing with the ?New? Cingular Wireless after their merger with AT&T Wireless. While carriers are beginning to appear homogenous on the front end, their back end protocols and practices are still as complex as ever before. A once confused customer care, is now even more confused, having to manage different technologies, carrier specific programs, rate plan names, management styles and other idiosyncrasies of each wireless carrier. Each Carrier had slightly different ways of doing the same procedures, multiply this by hundreds of departments and this becomes a mess for both customers and dealers alike to navigate through. Take for example the process of verifying an account via calling into customer care. Cingular now does this is in the most bureaucratic and arcane way.All of this reflects their completely consumer driven back end customer relationship management systems. They purchased AT&T Wireless for all their corporate accounts but have yet to adopt procedures for dealing with corporate customers. If you cannot exactly identify the account name as it reads on the account, then you cannot do anything on the account even if you wanted to pay a past due bill. Essentially your phones would have to be turned off for non-payment before they would be open to accepting payment without proper account name verification. Naturally this would allow them to collect their past due amount, plus the late fees, plus the reactivation fee per phone. They say that they verify accounts this way for security reasons and for protection of the account holder and given the amount of fraud that exists in the wireless industry, it is both understandable and good practice. However, the problem is not with the message but with the messenger. They do not offer another solution to verify the account which in most cases can be easily implemented, as the customer care reps already have email access in place, they could easily send over a confirmation email or if need be change of responsibility form to a master email address at the corporation, the former point of contact. Or if the company did not use email, they could mail or fax a form to the business address on file. For business customers a simple required task before the customer care rep can do anything further on the account can be quite a nightmare especially in the major corporate and government sectors where account administrators turn over frequently and many accounts exist in organizations all with slightly different names, an acronym, a sub-account and in the worse case scenario, the carrier itself may have abbreviated the name if it exceeded the amount of characters allowed in the field when they originally set up the account.Former AT&T Wireless customers are dealing with the brunt of this, as their account verification system was different & better, offering alternative ways to validate the account such as with an account number, the correct billing address and the last 4 digits of a social security or tax id number. The combination of the carrier specific protocols, lack of training on every level, their use of the same confusing billing format (usually written by programmers and not by telecomm specialists and actual end users) and consumers becoming more sophisticated buyers is making the wireless market more complex as opposed to more less so.Until carriers in general realize that increasing market share and gaining customer loyalty also should mean a new easy to read bill, a proactive (not reactive) customer care team and knowledgeable and hands-on sales representative, the customer experience in dealing with their cellular company is going to continue to deteriorate. Thanks for holding, how may I help you?Shonika is the Owner of Group Interactive, Inc, a wireless resource management company. Group Interactive helps companies, prime contractors and government agencies to centralize, better manage and properly deploy their wireless resources (cell phones, Blackberry's and cell phone bills). sproctor@groupinteractive.net, http: / / www.groupinteractive.net

#cellphone #Blackberry #CustomerCare #ShonikaProctor #PrimeContractors #Government #Corporate
@unimarter UniMarter Blog@unimarter
ponad 3 tygodnie temu
***Hit Escape Twice To Go Home*** A customer calls for help unimarter UniMarter
***Hit Escape Twice To Go Home***

A customer calls for help on her Blackberry Device?
Me: Hit Escape twice
Customer: Do you mean on my computer?
Me: No, I?m sorry, I meant on your Blackberry.
Customer: I do not see the ?escape key? on my Blackberry.
Me: It?s the button below the trackwheel.
Customer: You mean the thing I roll?
Me: Precisely!
Customer: (excited) Oh my goodness, I see the number by the envelope getting bigger, it?s going bananas! I see all my messages coming in now. Thank You So Much! You are a patient woman.
Me: You?re most welcome and no worries, it?s my job!Although I thought the situation was slightly comical at first that my customer would think to hit the escape button on her computer instead of her Blackberry, it dawned on me that her rationalization might not have been very far off. With her Blackberry tethered to her computer via her USB sync cable and no true expertise on the wireless or technology world, those two devices are seemingly more closely related than we think. Both instruments can receive email independent of each other. They both have QWERTY style key boards that function similar ways and the program icons are on the home screen. You can access your Outlook contacts, calendar and tasks from both devices. They are both generally sold by salespersons that aren?t very knowledgeable on product specifics and they sell them like they are selling a piece of furniture. Out of the box it seems that both are as simple to set up as plugging them up and start using them. However, it generally turns out that neither device is very intuitive to set up and most Blackberry?s do not even come packaged with a user manual, so it is not like you can read the instructions even if you wanted to. A call into customer care (dependent on the wireless provider) for assistance with set up and configuration help usually means an hour on the phone walking through a lot of steps that is full of technical jargon and terminology that the layperson often does not understand. While hitting CTRL + ALT + DEL ?reboots? a frozen computer, a ?hard reset?, removing the battery and hold power button down for 60 seconds does the equivalent on a Blackberry. And who can live without either device?!?!?The first decade of the personal computer was full of people buying individual machines, while the second decade of the personal computer was devoted to people connecting them. Now you cannot go anywhere and find a computer that is not connected to a network. With the introduction of the digital phone in the U.S. in 1994, the first decade of wireless had been consumers purchasing individual digital phones. The next decade will be people networking digital phones. This is becoming more evident with the introduction and emergence of the Blackberry and other wireless Personal Digital Assistants (PDA?s) along with new technologies like Bluetooth & Wi-Fi enabled in the devices. Although it sometimes seems like ?everybody has one?, wireless PDA?s current penetration is actually less than 3% of the cellular market share, according to Research Firm Strategis Group. Over the next 3 years the wireless PDA market share will grow to 20% and by 2015, like every computer, every wireless handheld device will be connected to a network other than traditional cellular network somewhere.As this transition begins to take place, IT helpdesks that are currently managing terrestrial networks within organizations and government agencies are being given the task of managing wireless resources by default. They are coming to the realization that the wireless industry is a much different animal than the IT world they are used to. Wireless IT requires a completely different level of support and has its own set of terminology. The Blackberry or wireless PDA is not like a $600 computer workstation sitting on a desk. It is a device that costs that amount and more over the course of a year. As senior level management reads about the great applications and services that are available on the wireless handheld, not enough of the end users are actually taking advantage of these services and features meaning that their ROI (Return on Investment) is ZERO. Due to lack of or non existent training, often end users have a difficult enough time just understanding how to program phone numbers and check their voice mail, traditional old school cellular tasks. The IT Helpdesk generally cannot help solve problems beyond the basics without a call into customer care themselves. This in part comes from the disconnect that while computers and handheld wireless devices are parallel today in many respects, wireless devices unlike computers are constantly in motion and communicating within multiple networks; the cellular network, the carrier data network, the corporate network and the Internet and therefore requires intense resource and physical management to make it do what you want it to do and take full advantage of what the device has to offer. Support levels need to be provided at the manufacturer and carrier level. At this time of tremendous industry growth, both have a hard time adequately staffing their customer care departments. This is where effective independent sales organizations can pick up the slack. Sales personnel who are properly trained on the capabilities of the devices they are selling can be an invaluable source of support to the customer and IT Departments struggling to adapt to the new challenges of dealing with a new technology. The current disconnect is in the customer?s willingness and to pay for the extra support or paying indirectly by having their $80,000 / year IT staff on the phone for three hours with carriers and manufacturers trying to resolve a simple issue with a wireless device. And just how ironic is that? Presumably no different than thinking that a Blackberry and a computer are as vastly the same as they are different. Handheld is powering off, press any key to abort. ?.Now shutting down.Shonika Proctor is the Owner of Group Interactive, Inc, a wireless resource management company. Group Interactive helps companies, prime contractors and government agencies to centralize, better manage and deploy their wireless resources (i.e. Blackberry's, cell phones and cell phone bills). sproctor@groupinteractive.net

#Blackberry #CellPhone #CellularBill #CustomerCare #ShonikaProctor #
@unimarter UniMarter Blog@unimarter
ponad 3 tygodnie temu
***Mall Information Now On Customers' Phones*** An obvious w unimarter UniMarter
***Mall Information Now On Customers' Phones***

An obvious way to help customers decide where to shop is to let them know what is available, not just after they have arrived at the shopping centre but before they have even decided where to shop. Customers can now access this information on the screen of their mobile phones - and just about every shopper has a mobile phone.A new mobile phone application puts shop specials, a centre directory, details of what?s happening and coming up in the centre, marketing updates plus other information, even the ability to provide email feedback straight from the customers phone to Centre Management onto just about any mobile phone screen. Customers don?t even have to be in the centre at the time.Information is easily controlled and updated by Centre Management. Shoppers can be at home or on the bus or sipping coffee somewhere and can check out the shops specials or see what?s coming up in their favourite centre. Customers only receive what they request and it is easy to set up and use.It operates on the normal mobile phone network and does not use SMS or Bluetooth. It is the perfect complement to a centres website and is the ideal link to customers for those centres who don?t have a website. It all happens without customers being bombarded with ads and without the centre having to install wireless systems. There is no cost to the user (unless centres choose to do so) apart from any carrier charges.There are more than 2 billion mobile phones in the world today and, when you think about it, every one of those was bought by and is being used by a shopper!With customers? service expectations increasing, one of the most common customer complaints is the difficulty in finding particular shops and services within centres. It helps to overcome this hassle by providing location details of each shop and service such as ATMs and toilets.Once installed, customers can access it easily on their phone.It really seems to be the ultimate in customer services. No doubt, a customer's decision where to shop just got a whole lot easier!Stuart HelyFor more information, contact stuarth@bluepulse.com.au or see the blog at http: / / mallsonmobiles.blogspot.com.

#Mobile #mall #shoppingcentre #marketing #blog #bluetooth #cellphone #mobilephone #shopping #customer #
@unimarter UniMarter Blog@unimarter
ponad 3 tygodnie temu
***Build A Successful Business By Staying Connected*** Stay unimarter UniMarter
***Build A Successful Business By Staying Connected***

Stay connected using your phone.Have a cell phone, keep it charged and use it. Sometimes you don't want to look at, think about or pick up that lead pipe, but believe me, it will make or break your business. Thinking you will call someone later, after thinking about them and not picking up incoming phone calls are two dooms to disaster, your whole success in business will be based on your ability and motivation to pick up the phone and use it as your most resourceful to tool success, stay connected to people using your phone.Email is too good to be true.Email is fast, free, convenient, personal and non-chalant. It is fast, one of the fastest means of communication. I send a message faster than you can pick up the phone, dial, let it ring, and get a real person on the other end. Literally in the blink of an eye, I can send a message anywhere in the world for free! It is also one of the most convenient means of communication, this power tool can be found in cafes, libraries, living rooms, offices, everywhere, anywhere a computer is and we both know we are surrounded by computers everywhere. It is personal because you really feel like you are getting to know the other person. I have had times where I email back and forth with someone a few times, finally make contact by phone and when we talk, it feels like we are old buddies sitting down for a beer! It is also non-chalant, which means that you don't have to be formal, just a question or short response is necessary sometimes. Use email to build relationships and stay connected.Use Instant MessengersInstant Messengers are a quick and easy way to stay connected. Instant messengers are computer software that connects directly with other computers using a downloaded software. Like email it is fast, free, convenient, personal and non-chalant, but the difference is, you are both connected online at the same time. It is like me calling my friend and telling him to go to his email box and hit receive, than he replies and sends, I read it and send, but at the end, both our Inboxes would be filled will a lot of unnecessary messages. Instead with instant messenger, you are always connected to the service when you are online and choose to talk with people. If you are online and your friend is online, you can 'hit them up' (slang for saying hi) on messenger and you can start an instant conversation of short messages that you type. Pretty cool. I use instant messengers for personal and business use. For personal, to talk with friends quickly and easily, and business because it is quick and easy. Basically, I like instant messengers because they are a quick and easy way to stay connected. You will too!Cell Phone Text MessagesYoung people nowadays are pretty hip to text messages, but professional, business people should be to. 'Textin' is really a simple task and you can blast a short text message to everyone in your phone book at the click of a button. A few years ago in college, I was a musician and used to get 'texts' from people all night long on friday and saturday night to come check out their bands play. Then after college one of my tech savvy friends own a multimedia event company. He is a very connected person and his cell phone is filled with my great numbers....people. Every time now that he puts on an event, and believe me, his events are always awesome and he uses a body painter to paint beautiful women, his shows are the bomb...he sends out a 'text' with a few clicks of the buttons and 'bham!' tons of people all over the city of Chicago are notified and his response rates are tremendous when he does this. Probably 2-3 times more people show up when he does this. Combine this with an email blast and you are ready to party!Start Blogging and Don't StopYou have probably heard all the hype lately about blogging. Blogging is one of the very best ways to stay connected in the digital age. A blog is a website where you write stuff and anyone can read it. Many businesses use blogs to keep their customers and investors up-to-date with all the latest news and events. Normal people use them also to write about their lives, products, ideas, experiences, etc. The place to go to start your own blog for free is Blogger.com, which is owned by Google. Sign up and start a blog for your business, link to it on your website and in your emails and most of all get personal. Many people recently are turning to searching blogs as opposed to search engines for information. Search engines have become so manipulated by people trying to get higher rankings, while blogs is an alternative that give you a different source of information, something personal and untainted. Start your blog and you will see how amazing it can be to have an outlet like this for your business to stay connected.Eric Stein is a successful young internet business owner and marketing expert. He started building websites and marketing online at 19, and by 21 had a successful web design business. Now at 25, he owns and operates multiple websites and internet businesses that generate over $50,000 per month in sales.Eric's goal now is to find people that want to attain financial freedom through networking marketing using the power of the internet. His specialties include Internet Marketing, Internet Network Marketing, Work at Home, Home Based Business, he knows what it takes to make money and succeed on the internet. He makes a full time living off the internet.Check out his NEW "Learn & Earn" marketing system that is guaranteed to work for you... he is completely waiving your enrollment fee and even giving you $1,749.00 in FREE Products! Visit: http: / / SchoolToSuccess.com

#networkmarketing #teambuilding #customerservice #entreprenuer #repeatbusiness
@unimarter UniMarter Blog@unimarter
ponad 3 tygodnie temu
***Would you like an iPod with your Checkup?*** When you wal unimarter UniMarter
***Would you like an iPod with your Checkup?***

When you walk into most dentist offices, you see a receptionist, a fish tank, and a magazine rack, not necessarily in that order. If my dentist has as much influence as I think he does, you may soon find an iPod rack next to the magazines.On my last visit, my dentist, offered me an iPod as his hygienist was getting ready to do her 6-month routine. I have never really enjoyed going to the dentist. There is just something about lying still while people pull and push around inside your mouth that seems unnatural. So I was happy for the offer. I like gadgets and I also liked the idea of a distraction.The iPod user interface is so easy and intuitive that anybody can figure it out, even if they are upside down, looking at the ceiling and have a spot light shining in their face. He had his iPod loaded with a range of music so that there was something for everybody. I soon settled into some Dave Mathews then switched to a little classic Fleetwood Mac that I do not have at home.As I was lying there completely entertained and oblivious to the work that was going on, I spotted a couple of negative issues that go along with the use of an iPod in the chair.Every time I got an instruction to open wider, I invariable responded, ?huh? or ?wha...?. I couldn?t hear a thing over the music. My dentist probably needs an override switch so that he can cut into the music and get my attention. Getting in and out of the chair was also a little more complicated with the addition of ear bud wires. They get all tangled up with the little place mat and chain they always put on your chest.My dentist said that he was still running into questions that he didn?t really have answers for. Some of his patients wanted to buy the iPod and take it with them. A few wanted to borrow it to show to somebody at home.I have to admit that I liked having some entertainment and the iPod was a good way to deliver it. Those visits usually seem really long but the music made this last visit go by fast. Having control of the iPod made giving up control of my mouth a little easier and I appreciated the diversion provided by good quality music.I decided to take the next step and buy an iPod. I found some great advice on iPod and Accessories at ipod-tips.com and ipodlounge.com.John Thomas is an author and business consultant who works with entrepreneurs and business owners. He takes time to share his passion for iPods at iPod-Tips.com.

#iPod #Dentist #CustomerService #DentalPractice
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